{"id":29062,"date":"2026-06-28T10:03:32","date_gmt":"2026-06-28T10:03:32","guid":{"rendered":"https:\/\/novix.info\/politica-annullamento\/"},"modified":"2026-09-17T18:04:33","modified_gmt":"2026-09-17T18:04:33","slug":"politica-annullamento","status":"publish","type":"page","link":"https:\/\/novix.info\/en\/politica-annullamento\/","title":{"rendered":"Order Cancellation Policy"},"content":{"rendered":"<h2>Order Cancellation Policy<\/h2>\n<p><em>Last updated: June 2026<\/em><\/p>\n<h3>1. When you can cancel<\/h3>\n<p>You can request cancellation of your order <strong>before it is shipped<\/strong>. Requests are possible when the order is in one of the following statuses:<\/p>\n<ul>\n<li>Awaiting payment<\/li>\n<li>Processing<\/li>\n<li>On hold<\/li>\n<\/ul>\n<p>Once the order is <strong>Completed<\/strong> (shipped), cancellation is no longer possible. In that case you can exercise the <a href=\"https:\/\/novix.info\/en\/rimborsi-resi\/\">right of withdrawal within 14 days<\/a>.<\/p>\n<h3>2. How to request cancellation<\/h3>\n<ol>\n<li>Go to <strong>My account \u2192 My orders<\/strong><\/li>\n<li>Find the order and click <em>\u201cCancel order\u201d<\/em> in the list, or open the details and use the form provided<\/li>\n<li>Enter the reason and confirm the request<\/li>\n<\/ol>\n<h3>3. Response times<\/h3>\n<p>We process cancellation requests within <strong>24 working hours<\/strong>. You will receive a confirmation by email.<\/p>\n<h3>4. Refund in case of cancellation<\/h3>\n<p>If the order is cancelled before shipping, we will refund the full amount within <strong>5\u20137 working days<\/strong> using the same original payment method.<\/p>\n<h3>5. Contact<\/h3>\n<p>For immediate assistance: <a href=\"mailto:info@novix.it\">info@novix.it<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Order Cancellation Policy Last updated: June 2026 1. When you can cancel You can request cancellation of your order before<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29062","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/novix.info\/en\/wp-json\/wp\/v2\/pages\/29062","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/novix.info\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/novix.info\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/novix.info\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/novix.info\/en\/wp-json\/wp\/v2\/comments?post=29062"}],"version-history":[{"count":1,"href":"https:\/\/novix.info\/en\/wp-json\/wp\/v2\/pages\/29062\/revisions"}],"predecessor-version":[{"id":40513,"href":"https:\/\/novix.info\/en\/wp-json\/wp\/v2\/pages\/29062\/revisions\/40513"}],"wp:attachment":[{"href":"https:\/\/novix.info\/en\/wp-json\/wp\/v2\/media?parent=29062"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}