WHERE TO FIND US

DECOSAM S.R.L.
Novix.info

Via Fornace 9/B
24050 Mornico al Serio (BG)
Bergamo – Italy

Email: info@novix.it
Tel: +39 328 056 3887

We are here for you

Contact information

For any information, we are at your disposal.

WhatsApp / Viber
+39 328 056 3887

Available on the main number

Skype

novix.it

Calls and messages

Address

DECOSAM S.R.L.

Via Fornace 9/B
24050 Mornico al Serio (BG)
Italy

Support hours
Mon – Fri09:00 – 18:00
Saturday09:00 – 13:00
SundayClosed
INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I place an order?

Placing an order is easy: add the products to your cart, proceed to checkout, enter the required details and complete the payment. You will receive a confirmation email with all the order details.

Which payment methods do you accept?

We accept several secure payment methods, including credit and debit cards, PayPal and other systems available at checkout.

How long does shipping take?

Delivery times depend on product availability and the destination of the order. Once shipped, you will receive an email with the tracking code to monitor delivery.

Can I return a product?

Yes. If you are not satisfied with your purchase, you can request a return in accordance with our returns policy. Contact customer service to receive all the instructions.

How can I contact customer service?

You can contact us by email, phone or WhatsApp. Our team is always available to help you before, during and after your purchase.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS